Me And More
Returns
Refund policy
If you are not completely satisfied with your purchases, we will happily refund any unused items within 14 days of receipt.
We ask you to check your order as soon as you receive it. If you do not inform us within 14 days of receiving your order you will not be entitled to a refund.
If for any reason your goods have been damaged in transit within 14 days of receiving your order we will refund your goods.
*Please note that Personalised or Custom items are non-refundable.
When you return a Product to us:
Because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit.
Refunds of any money received from you will be made using the payment method originally used by you to pay for your purchase and paid back into the same account.
*Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
Many items are made to order. They are produced on-demand by our team as orders are received. As a result, we rarely maintain physical inventory. While we do accept returns in accordance with legal requirements, we do not offer exchanges. Please note that personalised or custom items are non-refundable.
Damages and Issues
Goods must be returned in the same condition as they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Me And More. Please inspect your order and contact us immediately at info@me-and-more.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping returns
To return your product, you should email to confirm the returns address:
| Zone | Courier | Maximum delivery Time (Not including the date of dispatch and bank holidays) |
| UK Mainland | Royal Mail | Allow 10 working days |
| Trackable Courier | Allow 3 working days |
We cannot refund non-faulty goods without proof of purchase for the following reasons:
We can only offer this service within 14 days of purchase and need to know when the order/purchase was made.
Our products can be acquired from other places, and we need to know that it was purchased from our store.
Our products are sometimes sold at a special or reduced price, so we need to know the product’s value at the time of purchase to enable a refund of the same value.
To return a Product for any other reason, please contact us
in the UK 